Term and Conditions
By using www.bestcare.lk ”, you agree to these conditions. Please read them carefully. If you do not wish
to be bound by these Terms and Conditions, You may not access or use this Service. If You utilize the
Service in a manner inconsistent with these Terms and Conditions, Best care animal hospital (Pvt) Ltd
,may terminate your access, block your future access and/or seek such additional relief as the
circumstances of your misuse. Best care animal hospital (Pvt) Ltd may modify the Terms and Conditions
at any time, and such modification shall be effective immediately upon posting of the modified Terms and
Conditions. You agree to review the Terms and Conditions periodically to be aware of such modifications
and your continued access or use of the Services shall be deemed your conclusive acceptance of the
modified Terms and Conditions.

Please review our Privacy Notice, which also governs your use of Best care animal hospital
(Pvt) Services, to understand our practices.
Electronic Communications
When you visit the Site or send e-mails to us, you are communicating with us electronically. You thereby
consent to receive communications from us electronically. We will either communicate with you by e-mail
or post notices on the Site. For contractual purposes, you consent to receive communications from us
electronically and you agree that all agreements, notices, disclosures and other communications that we
provide to you electronically satisfy any legal requirement that such communications be in writing.

Trademarks and Copyright
All content included on this Site, such as text, graphics, logos, button icons, images, audio clips, digital
downloads, data compilations, and software, is the exclusive property of Best care animal hospital (Pvt)
Ltd, its Partners or its vendors and such content is protected under the Intellectual Property Act of Sri
Lanka No 36 of 2003.

Your Account
If you use this Site, you are responsible for maintaining the confidentiality of your account and password
and for restricting access to your computer. Furthermore, you are responsible for any and all activities
that occur under your account or password. You authorize Best care animal hospital (Pvt) Ltd to assume
that any person using the Site with your password and user name either is you or is authorized to act for

Product Descriptions
Best care animal hospital (Pvt) Ltd together with its Partners attempts to be as accurate as possible.
However, Best care animal hospital (Pvt) Ltd does not warrant that the product descriptions provided by
the Vendors or other content of this Site is accurate, complete, reliable, current, or error-free. If a product
offered through the Site itself is not described, and you are not satisfied with the purchase, your sole
remedy is to return it in its unused condition to the Vendor concerned. It would be the Vendor’s
responsibility to ensure merchantability and fitness for a particular purpose of the products and services
they offer through the Site.

Copyright Complaints
Best care animal hospital (Pvt) Ltd respects the intellectual property of others. If you believe that your
work has been copied in a way that constitutes copyright infringement, please report in the manner
prescribed below.

Risk Of Loss
All items purchased from Best care animal hospital (Pvt) Ltd are made pursuant to a delivery contract.
This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

The list price displayed for products on our website may or may not represent the full retail price listed on
the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard
industry practice; or the estimated retail value for a comparably featured item offered elsewhere. All prices
shall be listed in Sri Lankan Rupees (LKR).

Payment Terms
Best care animal hospital (Pvt) Ltd offers below payment options for your purchases.

Credit / Debit Cards
You can use your Credit Cards or Debit Cards (Your bank should support paying by Debit card online)
which can be VISA, MasterCard, to pay for the items you wish to purchase from our store.
We have partnered with Hatton National Bank via Tsys for VISA and Master Cards.

 Privacy Policy At Best care animal hospital (Pvt) Ltd , we are committed to safeguarding and preserving the privacy of our visitors and to comply with any applicable data protection and privacy laws. The Privacy Policy applies to all Customers and Users . In addition to this Privacy Policy applies to all products and services provided by www.bestcare.lk . This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our Site. We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect
In running and maintaining our Site we may collect and process the following data about you:

  • Information about your use of our Site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

  • Information provided voluntarily by you. For example, when you register for information or make a purchase.

  • Information that you provide when you communicate with us by any means.

Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  • To provide information to you that you request from us relating to our products or services.

  • To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

  • To inform you of any changes to our Website, services or goods and products.

If you have previously purchased goods or services from us, we may provide to you details of similar goods or services, or other goods and services, which you may be interested in. Where your consent has been provided in advance we may allow selected Third Parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.

Storing Your Personal Data
In operating our Website it may become necessary to transfer data that we collect from you to Third Parties. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely. Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.

Disclosing Your Information
We will not disclose your personal information to any other party other than in accordance with this
Privacy Policy and in the circumstances detailed below:

  • In the event that we sell any or all of our business to the buyer.

  • Where we are legally required by law to disclose your personal information.

  • To further fraud protection and reduce the risk of fraud.

Third-Party Links
On occasion we include links to third parties on this Website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

There shall not be any refunds/returns affected via the Site. Products and Services that require refunds/returns are to be directly negotiated with the Vendor concerned. However cancellations (for e.g. due to an error in software application) may be effected via the Site provided that the product or service was not processed as at the point of cancellation. In any case of refunds requested by the customer due to his/her own mistake/fault, a processing fee of 5% will be charged during the refund process. Furthermore, if any damage cause during the delivery total loss will be beard by Best care animal hospital (Pvt) Ltd .We wont be responsible or undertake any products without the original conditions.

Pre-Orders must be paid in full and will be available from the date mentioned on the relevant product page. Applicable Law The Site and the Terms and Conditions herein contained shall be governed and construed in accordance with the laws of Sri Lanka. By accessing the Site, you agree that the laws of Sri Lanka will govern all matters relating to the Site without giving effect to any principles of conflict of laws.

You agree that any legal action, dispute or proceeding between Best care animal hospital (Pvt) Ltd and you for any purpose concerning the Terms and Conditions or in relation to your visit to the Site or the products you purchase through the Site or the parties’ obligation hereunder shall be governed by the Arbitration Act No 11 of 1995 in Sri Lanka. Any cause of action or claim you may have with respect to the Services must be commenced within one (01) year after the claim or cause of action arises or such claim or cause of action is barred.

Site Policies, Modification, and Severability
Please review all other policies, such as our privacy policy posted on this Site. These policies also govern your visit to the Site. We reserve the right to make changes to our Site, policies, and to the Terms and Conditions at any time. If any of these Terms and Conditions shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Conflict Of Terms
If there is a conflict or contradiction between the terms and conditions in Best care animal hospital (Pvt) Ltd and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module in Best care animal hospital (Pvt) Ltd shall prevail in respect of your use of the relevant section or module of the website.